Your Questions, Answered

We are based in the France, where all of our bracelets are crafted. From our location, we handle all aspects of production and shipping, ensuring that each piece meets our high standards of quality.

All orders are processed within 1–3 business days. During busy periods, processing may take up to 5 business days. You will receive a tracking code as soon as your order ships out.

Please check your spam or promotions folder in your email. Order confirmations and shipping updates sometimes end up there. If you still cannot find any emails, contact us at info@auroreneige.com.

At the moment we do not offer fully custom designs. We do offer size customization on all our existing models.

We strongly recommend removing your bracelet before showering, swimming, exercising or sleeping. Contact with water, sweat and chemicals will shorten the lifespan and may cause discoloration.

Most of our bestsellers are restocked regularly. If a product is out of stock, you can join the waitlist on the product page to be notified once it is available again.

We do not offer express production. All orders follow the same production timeline in the order they are received.

You can measure your wrist with a soft measuring tape. Wrap it comfortably around your wrist and note the circumference in centimeters. We recommend choosing a bracelet size slightly larger than your exact wrist measurement for a comfortable fit.

Yes, we recommend adding 0.5–1 cm to your exact wrist measurement for a relaxed and comfortable fit. If you prefer a tighter fit, you can order your exact wrist size.

You can choose our standard size which fits most average adult wrists. We also offer free size adjustment within 30 days if the fit is not perfect.

Wrist circumference is the most accurate way to guarantee a good fit. Bracelet length alone does not account for bead size and knot thickness, which can change the actual fit.

These numbers refer to the diameter of the beads in millimeters. 3mm is very subtle and minimal, 4mm is standard, 5mm is more bold and noticeable.

Yes, we offer free worldwide shipping on all orders. No minimum purchase is required.

Europe: 3–7 business days
United States & Canada: 5–12 business days
Rest of the world: 7–15 business days
Delivery delays can occasionally happen due to customs or local postal services.

If your order has not shipped yet, we can adjust the shipping address for you. Contact us immediately via email with your order number and correct address. Once shipped, no address changes are possible.

We ship worldwide to every country. There are no location restrictions. Any customs duties or local taxes are the responsibility of the buyer.

Yes, we offer free size adjustment within 30 days of purchase. You can send the bracelet back and we will resize it free of charge.

Exchanges are allowed within 30 days of delivery. The item must be unused, in original condition and packaging. Shipping costs for the return are covered by the customer.

You can return any unused item within 30 days for a full refund. The product must be in perfect original condition. Return shipping is at the customer’s expense.

We offer one free repair within the first year of purchase for manufacturing defects. After one year, repair services are available at a small fee.

Contact us immediately with photos of the damaged item and packaging. We will resolve the issue by offering a replacement, refund or repair free of charge.

All information about our loyalty program, points, rewards and benefits can be found on our dedicated Loyalty Program page.

You can sign up for free by creating an account on our website. Once registered, you will automatically start earning points on every purchase.